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FAQ

Why custom tailored clothing?

It comes as no surprise that a majority of online readymade menswear fails to flatter us in terms of fitting and cloth quality. Custom tailored clothing are styled and crafted to your body type and style as compared to “off-the-rack" clothes. Simply put, you get to enjoy the highest degree of fit, customisation and quality when it comes to tailored clothing.

When will the person come to take my measurements?
The person will come on the time you have specified while giving the order. This time slot will also be confirmed with you one day prior to the stipulated date.

How much time will be required to take my measurements?
The time period required will be 5-10 mins.

Will my measurements be taken for my every new order?
No, once your measurement is taken it will be with us for a period of 4-5 months, unless you have gone under some drastic body transformation. In such case we will take your measurements again.

Where can I call the person to take my measurements?
You can call the person anywhere. But we would prefer it to be your home or office for a much smoother process.

Can I chose different design options than are on your website?
Of course! We are extremely flexible. Send us an e-mail with your specific requests in detail and we will notify you about whether we can do it and to what price.

When will my order be sent to production?
As soon as your payment is approved, your order will be sent to production.

When will I receive my order?
Within: 3-7 days of you placing your order.

What if my garments do not fit properly?
Do not worry, Rolait offers all customers a perfect fit guarantee. We will alter your clothing according to your size and if adjustments are not possible, Rolait will remake your garments.

Can I order with different fabrics than on your website?
Yes, you can. If you have a specific fabric in mind that you cannot find on our website contact us and describe the fabric in detail, and attach a picture of it if possible. We will then see if we can source the fabric. You can even purchase the fabric yourself and we will arrange for shipment to our tailor. Please contact us if you have such requests and we will quote you a price.

Can I track my order?
Yes, you can. If you log into your profile at Rolait you can see the status of your order. Until it is sent the status will be “In production”. When your order is sent the status is set to “In transit” and you will see a tracking number that you can use to see your order’s journey to your doorstep.